Zoom Tech Support

at The Council on Aging of Ottawa (view profile)
Location 217-815 St-Laurent Blvd. Ottawa, ON K1K 3A7, Ottawa
Date Posted Jul 8
Category Accessible Community
Opportunity Type Volunteer
Subject Area Information technology
Estimated time (hours) 4-20
Targeted Skills IT Skills, people skills, leadership

Description

The Council on Aging of Ottawa (COA) is currently seeking skilled, energetic, and knowledgeable volunteers to help with the coordination and delivery of its Smart Aging Program.

 

If you have a desire to give back to the community and work with Ottawa’s older adults, then the following opportunity might just be for you!

Do you have a solid knowledge of Zoom and are looking for an opportunity to put those valuable technical skills into practice? Then, look no further! We are always searching for people willing to provide tech support during our virtual workshops.

 

Details and Responsibilities

  • provide technical assistance in two-hour blocks, once or twice a week (maximum of 4 hours/week), over a 2-month period.
  • Main duties include monitoring the Chat feature and resolving participants’ audio/video issues. On the rare occasion, you might have to call participants to help them troubleshoot and you might also have to divert them to a breakout room to reduce distractions/interruptions to the entire class.
  • As a Tech Support person, you would also be asked to manage Breakout Room sessions. With a list of groupings in hand, you would be responsible for creating breakout rooms, assigning participants, and launching the breakouts when prompted by the Course Directors and Workshop Facilitators.

 

If you are interested in this opportunity, please send an email to our Administration [email protected] as well as our Director of Education, Stéphanie Cadieux, at [email protected].

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